Customer Support Executive

Customer Interaction: Handle inbound and outbound calls to assist customers with queries related to our fintech products, services, and account management.

Issue Resolution: Identify, troubleshoot, and resolve customer issues effectively and efficiently, ensuring a positive customer experience.

Product Guidance: Provide customers with information on the features, benefits, and usage of our fintech products and services.

Account Assistance: Assist with account-related queries such as balance inquiries, transaction status, account setup, and more.

Escalation Management: Escalate unresolved or complex issues to the relevant departments or senior support teams.

Documentation: Maintain accurate records of customer interactions, including inquiries, feedback, and resolutions, in the company’s CRM system.

Customer Feedback: Collect feedback from customers to understand their experience and provide insights for continuous improvement of our services.

Compliance and Security: Ensure that all customer interactions adhere to regulatory and data security standards relevant to the fintech industry.

Cross-Department Collaboration: Work closely with other teams, such as technical support, product, and compliance, to ensure customer issues are addressed promptly.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹25000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., FINNOVATION TECH SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 50 Customer Support Executive at FINNOVATION TECH SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.