Customer Support Executive

Roles and Responsibilities

Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.

Provide accurate information on products/services to customers through effective communication.

Escalate complex issues to senior team members or supervisors as appropriate, ensuring timely and effective resolution

Maintain records of all interactions with customers using CRM tools like Excel.

Follow up with customers and internal teams to ensure that open issues/queries are resolved on time

Collect and collate customer feedback and empirical data, and share these insights with Product, Sales, and Marketing teams to drive the evolution of our products and processes

Assist in the creation and implementation of processes, policies, and standard operating procedures (SOPs) to enhance the automation and efficiency of the customer support function

Requirements and skills

Experience as a Customer Support Executive or similar role

Experience using help desk software and remote support tools

Excellent verbal and written communication skills

Multi-tasking abilities and problem-solving skills

Inclination to gain a deep knowledge of products, processes, SLAs and SOPs

Basic knowledge of MS-Office and MS- Excel.

Must-Know

Languages: English, Hindi, marathi

Ability to work in a fast-paced and team-oriented environment.

Willingness to adapt and learn quickly in a dynamic industry.

Role: Customer Service

Industry Type: Auto Components

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., GETJOB CONSULTANCY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at GETJOB CONSULTANCY
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.