Customer Support Executive

Job Description: Customer Support Executive

Job Summary:

A Telecollection Executive is responsible for contacting customers to remind them of overdue payments, negotiating repayment plans, and ensuring timely collection of outstanding debts while maintaining a professional and customer-friendly approach.

Key Responsibilities:

1. Outbound Calls & Follow-ups:

   • Contact customers with overdue payments via phone calls, emails, or messages.

   • Follow up on payment commitments and ensure timely repayments.

2. Debt Negotiation & Resolution:

   • Discuss and negotiate payment plans based on customer circumstances.

   • Offer solutions for restructuring payments if necessary.

   • Educate customers on the importance of timely payments.

3. Customer Service & Relationship Management:

   • Maintain a professional and empathetic approach while dealing with customers.

   • Address queries and concerns regarding loan repayment.

   • Escalate complex cases to higher management when needed.

4. Documentation & Reporting:

   • Maintain accurate records of calls, payment promises, and resolutions.

   • Update the system with payment statuses and feedback from customers.

   • Prepare daily and weekly reports on collections and outstanding accounts.

5. Compliance & Process Adherence:

   • Ensure compliance with company policies, RBI regulations (if applicable), and ethical debt collection practices.

   • Handle customer data with confidentiality and integrity.

Key Skills & Qualifications:

• Minimum HSC/Graduate in any field.

• Fresher and experience in collections, customer service, or telecalling preferred.

• Strong communication and negotiation skills.

• Basic knowledge of loan products and repayment structures.

• Proficiency in CRM software and MS Office.

Work Schedule & Compensation:

• Full-time role with fixed working hours .

• Salary based on experience, with incentives for meeting collection targets.

• You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary.

• This position requires Below 10th, and the candidate should be willing to work 6 days working during the Day shift.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹18000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., HAGNOS MARKETING & CONSULTING PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at HAGNOS MARKETING & CONSULTING PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.