Customer Support Executive

Immediate Hiring for Customer Support Executive

Location: JP Nagar, Bangalore

Experience: 0.6 - 2 years

CTC: Upto 25,000

Company Description:

Hello Mentor, is the premier destination for aspiring medical professionals in Bangalore Urban. We offer tailored guidance and support to help students navigate their career choices, course selection, and institution applications. Our team of experienced advisors/mentors, who are young and passionate about career counselling & mentoring, utilize innovative tools and provide personalized mentorship to unlock each student's full potential.

• A young & strong team of 200+ members which includes Doctors, Counselling Experts, Psychologists, Data Analysts & Management Professionals

• We have Mentored 20,000+ NEET UG and 5000+ NEET PG & SS Aspirants so far.

• Impacted lives of 500,000+ medical aspirants

• Mentored & advised by top doctors & educationist of India.

• One of the top companies in career counselling category in India

Responsibilities:

•       Manage large amounts of incoming phone calls

•       Generate sales leads

•       Identify and assess customers’ needs to achieve satisfaction

•       Build sustainable relationships and trust with customer accounts through open and interactive communication

•       Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

•       Keep records of customer interactions, process customer accounts and file documents

•       Follow communication procedures, guidelines and policies

•       Take the extra mile to engage customers

Requirements:

•       Any Graduate degree.

•       Regional Languages (Kannada, Tamil, Telugu, Hindi) mandatory.

•       Strong phone contact handling skills and active listening

•       Familiarity with CRM systems and practices

•       Customer orientation and ability to adapt/respond to different types of characters

•       Excellent communication and presentation skills

•       Ability to multi-task, prioritize, and manage time effectively

CTC & Other Benefits Details:

•        CTC Range upto 3,00,000 per Annum

•        30 Annual leaves + 20 Govt Holidays

•        Long vacation during new year

•        Laptop and Phone Provided

•        PF, Health Insurance, Team Lunches

•        Great job satisfaction

•        Immense learning & personal development

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., HELLO MENTOR.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at HELLO MENTOR
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.