Customer Support Executive

Job Title: Customer Service Associate (CSA)
Location: Thergaon, Pimpri, Chinchwad – Pune
Education Qualification: Graduate in any discipline
Experience: 0 to 3 years
Salary: As per industry standards

Job Summary:

We are seeking a dedicated and customer-focused Customer Service Associate (CSA) to join our healthcare team. The ideal candidate will act as the first point of contact for patients, ensuring seamless communication, accurate record-keeping, and prompt coordination with internal departments to deliver patient-centric service.

Key Responsibilities:

1. Patient Handling & Enquiries:

   • Greet and assist patients with courtesy and empathy.

   • Handle patient inquiries regarding appointments, services, and procedures.

   • Guide patients through registration and OPD process.

2. Data Management:

   • Enter and update patient records accurately in the Hospital Information System (HIS).

   • Maintain confidentiality and data integrity at all times.

3. Department Coordination:

   • Liaise with various support departments such as Billing, Laboratory, Pharmacy, and Medical Staff to ensure smooth patient flow.

   • Communicate effectively to resolve patient issues or delays.

4. Customer Satisfaction:

   • Provide timely and effective service to ensure a positive patient experience.

   • Address and escalate patient feedback or concerns appropriately.

Required Skills:

• Excellent verbal and written communication skills

• Strong interpersonal and listening skills

• Proficiency in operating basic computer systems and software

• Ability to stay calm and professional in a busy healthcare environment

• Commitment to patient care and service excellence

Preferred Traits:

• Prior experience in a hospital or clinic setting is an advantage

• Familiarity with Hospital Information Systems (HIS)

• Customer-first attitude with problem-solving abilities

Contact to Apply:

📧 Email: placement@ihirm.com | digitalmedia@ihirm.com
📞 Phone: +91 85301 27800

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹21000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., INSTITUTE OF HEALTHCARE, INSURANCE AND RISK MANAGEMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at INSTITUTE OF HEALTHCARE, INSURANCE AND RISK MANAGEMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.