Customer Support Executive

salary 20,000 - 30,000 /month
company-logo
job companyInternational Bpo
job location Malad (West), Mumbai
job experience0 - 6 years Experience in Customer Support / TeleCaller
New
30 Openings
full_time Full Time

Skills Required

Domestic Calling
International Calling

Job Highlights

sales
Industry Type:
qualification
12th Pass and above
gender
All genders
jobShift
5 days working | Rotational Shift
star
Job Benefits: Cab, PF
star
PAN Card, Aadhar Card, Bank Account

Job Description

Job Title: Customer Support Representative

Location: Malad, Mumbai
Working Days: 5 Days (Rotational Shifts)
CTC: ₹2,00,000 to ₹5,00,000 per annum
Job Type: Full-time, Permanent

About Us

We are a fast-growing company in BPO industry, offering exceptional customer support services. Our team is committed to providing world-class support, ensuring that our customers receive the best experience. We are now looking for motivated and enthusiastic individuals to join our dynamic team in Malad, Mumbai.


Key Responsibilities:

  • Provide top-notch customer service and support through various channels (calls, emails, chats).

  • Respond to customer inquiries promptly, accurately, and professionally.

  • Resolve customer complaints, inquiries, and issues while maintaining a high level of customer satisfaction.

  • Process customer requests and guide them through product or service troubleshooting.

  • Work closely with other teams (sales, technical, etc.) to provide effective solutions.

  • Maintain up-to-date knowledge of company products and services.

  • Ensure accurate record-keeping and proper documentation of customer interactions.

  • Meet or exceed KPIs and performance metrics consistently.

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

  • Graduate in any stream (Freshers or with prior customer service experience).

  • Excellent communication skills (spoken and written) in English and Hindi.

  • Ability to work in a fast-paced and high-pressure environment.

  • Strong problem-solving skills and ability to handle challenging customer situations.

  • Ability to adapt to rotational shifts (including weekends and holidays).

  • Team player with a positive attitude.

  • Basic computer skills and familiarity with MS Office Suite.

Shift Details:

  • Working Days: 5 days working (rotational shifts, including weekends).

  • Shift Timings: Rotational, may include early, mid, and night shifts.

Benefits:

  • Competitive salary based on experience (₹2 LPA to ₹5 LPA).

  • Opportunities for career growth and advancement.

  • Medical and insurance benefits.

  • Fun and inclusive work environment.

  • Work-life balance with fixed-off days.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Customer Support Executive job

  1. What is the eligibility criteria to apply for this Customer Support Executive job?
    Ans: The candidate should be 12th Pass and above and above with 0 - 6 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
  3. How many working days are there for this Customer Support Executive job?
    Ans: This Customer Support Executive job will have 5 working days.
  4. Are there any charges applicable while applying or joining this Customer Support Executive job?
    Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., INTERNATIONAL BPO.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Customer Support Executive role?
    Ans: There is an immediate opening of 30 Customer Support Executive at INTERNATIONAL BPO
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Customer Support Executive job?
    Ans: This Customer Support Executive job has Rotational Shift.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

Cab, PF

Skills Required

Domestic Calling, International Calling

Shift

Rotational

Contract Job

No

Salary

₹ 20000 - ₹ 30000

English Proficiency

Yes

Contact Person

Jasmeet Singh Hora

Interview Address

Malad, Mumbai
Posted 12 hours ago
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