Customer Support Executive

Job Title: Customer Support Executive

Location: Indore
Job Type: Full-Time
Shift: Day / Rotational

Job Summary:

We are seeking a highly motivated and customer-focused Customer Support Executive with prior experience in Domestic or International calling. The ideal candidate will handle inbound and outbound calls, resolve customer issues efficiently, and ensure a high level of customer satisfaction.

Key Responsibilities:

• Handle customer queries via phone (inbound and outbound calls).

• Provide accurate, valid, and complete information by using the right methods/tools.

• Resolve customer complaints within agreed timeframes and follow up to ensure resolution.

• Maintain customer records by updating account information.

• Meet personal/team qualitative and quantitative targets.

• Adhere to communication scripts and standard procedures.

• Escalate unresolved issues to the appropriate internal teams.

• Provide feedback on customer service processes and suggest improvements.

Requirements:

• Experience: 6 months to 3 years in a customer support role (Domestic or International calling).

• Education: High School Diploma / Graduate.

• Language Proficiency:

  • Domestic: Fluency in regional languages and/or Hindi & English.

  • International: Excellent command of English (spoken & written).

• Skills:

  • Strong communication and interpersonal skills.

  • Ability to remain calm under pressure.

  • Problem-solving attitude.

  • Familiarity with CRM systems and call center equipment is a plus.

• Availability for shift work (especially for international processes, night shifts may be required).

Preferred Qualifications:

• Prior experience in BPO/KPO industry.

• Familiarity with voice process protocols.

• Knowledge of customer service principles and practices.

Benefits:

• Attractive salary with incentives

• Health insurance

• Career growth opportunities

• Training and development programs

• Transport facilities (if applicable)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹20000 per month that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., International Bpo.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 30 Customer Support Executive at International Bpo
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.