Customer Support Executive

Job Title: E-Commerce Process (Voice – English + Kannada)

Company: Teleperformance

Location: Work from Home (Office in Marathahalli, Electronic City Bangalore)

Employment Type: Full-time, Immediate Joining

CTC: ₹21,0000

Key Responsibilities:

- Handling inbound and outbound calls related to e-commerce processes, providing assistance to customers in both English and Hindi.

- Addressing customer queries regarding product information, order status, shipping, and returns.

- Resolving customer complaints and providing effective solutions to enhance customer satisfaction.

- Managing customer interactions with a focus on first-call resolution.

- Assisting customers with technical issues related to their online orders or accounts.

- Collaborating with cross-functional teams to ensure the best customer experience.

- Following company policies and procedures to ensure service excellence.

Eligibility Criteria:

- Education: Graduate in any field.

- Experience: 6 months to 1 year of experience in voice-based customer service (mandatory).

- Language Proficiency: Fluent in English and Hindi

Skills:

- Strong communication and interpersonal skills.

- Ability to handle customer queries and complaints effectively.

- Basic technical knowledge related to e-commerce platforms is a plus.

- Multitasking and problem-solving abilities.

Additional Information:

- Immediate joining required.

- Candidates should have a stable internet connection and a quiet work environment.

- Flexible shifts (may include weekends).

- Work-from-home opportunity.

- CTC: ₹21,0000

HR Anusree

9035027611

anusreetpjgt@gmail.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹17500 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., JAI GLOBAL TECH.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 55 Customer Support Executive at JAI GLOBAL TECH
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.