KEY RESPONSIBILITIES: Handling customer inquiries regarding banking products and services. Resolving customer complaints professionally and efficiently. Maintaining accurate records of customer interactions. Educating customers about new products, offers, and promotions.
REQUIRED SKILLS: Strong verbal and written communication skills. Problem-solving abilities and a customer-centric approach. Basic knowledge of banking operations.
BASIC BANKING KNOWLEDGE Candidates should have a fundamental understanding of: Types of Bank Accounts: Savings, Current, Fixed Deposits. Banking Regulations: Understanding compliance and customer security. Customer Service in Banking: Importance of maintaining customer satisfaction and trust.
CREDIT CARD AWARENESS Candidates should be familiar with: Credit vs. Debit Cards: Key differences and usage. Interest Rates & Fees: How credit card billing cycles work. Advantages & Risks: Benefits of using credit cards responsibly and the impact of missed payments.