Customer Support Executive

18,000 - 22,000 /month

Jana Small Finance Bank

Shanti Nagar, Bangalore

6 - 24 months Experience in Customer Support / TeleCaller

New

Verified

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type:

Languages: ,

Graduate and above

All genders

6 days working | Flexible Shift

Job Benefits: Insurance, PF

PAN Card, Aadhar Card, Bank Account

Job Description

We are seeking a motivated and professional Customer Support Executive to join our team for Jana Small Finance Bank in Bangalore at our Shanti Nagar location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers ₹18000 - ₹22000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner.
Address customer queries, concerns, and complaints with a problem-solving approach.
Maintain accurate records of customer interactions and follow-ups.
Provide timely and relevant information to customers to resolve their issues.
Work collaboratively with other teams to escalate and resolve complex issues.
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.

Job Requirements:

The ideal candidate should have 0.5-2 years of experience in customer service or a telecaller role and should be proficient in Marathi, Hindi. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires Graduate, and the candidate should be willing to work 6 days working during the Flexible shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

What is the eligibility criteria to apply for this Customer Support Executive job?
Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹18000 - ₹22000 per month that depends on your interview. It's a Full Time job in Bangalore.
How many working days are there for this Customer Support Executive job?
Ans: This Customer Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Support Executive job?
Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Jana Small Finance Bank.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Executive role?
Ans: There is an immediate opening of 5 Customer Support Executive at Jana Small Finance Bank
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Executive job?
Ans: This Customer Support Executive job has Flexible Shift.