Customer Support Executive

12th Pass and above

Females Only

6 days working | Day Shift

PAN Card, Aadhar Card

Position Overview:
As a Support Tele caller, you will be the first point of contact for our customers, assisting them with
queries, resolving issues, and providing information about our products or services. You will contribute
to building strong relationships with customers by delivering timely and effective support through
phone calls, ensuring customer satisfaction.
Key Responsibilities:
 Customer Support: Handle inbound and outbound calls, addressing customer inquiries, issues,
or complaints in a courteous and professional manner.
 Problem Resolution: Identify customer issues or concerns and provide effective solutions.
Follow up with customers to ensure their problems are resolved satisfactorily.
 Product/Service Knowledge: Maintain a thorough understanding of our products and services
to provide accurate and relevant information to customers.
 Record Keeping: Maintain detailed records of customer interactions, inquiries, complaints, and
any actions taken using CRM software or call logs.
 Customer Relationship Management: Build and maintain positive relationships with customers,
ensuring that each interaction is personalized and contributes to customer loyalty.

 Escalation Handling: Identify issues that require escalation to higher-level support teams or
managers, ensuring smooth transitions and resolution.
 Reporting & Feedback: Report common customer issues, trends, or feedback to the
management team. Provide suggestions for process improvements.
 Cross-team Collaboration: Work with other departments (such as sales, technical support, etc.)
to resolve customer issues effectively and efficiently.
Qualifications:
 2 years of experience in a customer support or tele calling role.
 Excellent communication skills, both verbal and written, with a clear and friendly tone.
 Strong problem-solving abilities and patience in dealing with customers.
 Ability to handle multiple tasks and prioritize effectively.
 Knowledge of customer support best practices.
 Familiarity with CRM software and basic office tools (MS Office, etc.).
 Ability to remain calm and composed in stressful situations.
Desirable Skills:
 Experience in a customer service or support role within [industry/sector].
 Multilingual abilities (if applicable, e.g., fluency in English and another language).
 Previous experience with upselling or cross-selling (if applicable).
 Familiarity with using call-center software or support tools.

Interested candidates can DM on 9833353069 or can mail your resume on poojapatel.jobskafe@gmail.com

For any further details please feel to contact us .

Thanks and Regards
Pooja Patel | Accounts Manager
Contact: 9833353069
Email: poojapatel.jobskafe@gmail.com