Customer Support Executive

Job Duties & Responsibilities 

• To create awareness about reimbursement claims submission. (Pre & Post Hospitalization) 

• Efficiently and effectively handle grievance / issue raised by patients, escalate issue to the team leader, as necessary. 

• Regularly Follow-up with Insurance company/TPA for claim status and Updates on ERP. 

• Timely follow up with patient’s messages and provide updates to them in the WhatsApp group. 

• Fetching Insurance Admissibility details from Insurance company/TPA.  

• Scan the medical documents given from submission.  

• Share the documents in patients WhatsApp group.  

• Upload the documents in ERP  

Qualifications & Skills. 

• Any Graduation 

• Should have good listening skills. 

• Excellent interpersonal & communication skills  

• Should have good comprehensive skill. 

   

Experience. 

• Freshers/ experience  

Additional Skills. 

• Strong verbal skills – Fluency in English and other regional language (Added Advantage).  

• Strong problem-solving skills and enthusiasm for new tasks and challenges 

• Relationship building skills. 

• Ability to multitask and prioritize, with a strong work ethic and attention to detail 

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., KARTHIKA CONSULTING & SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at KARTHIKA CONSULTING & SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.