Customer Support Executive

Role: Customer Support Executive

Job Location: Egmore

Experience: 0-1 yrs

Gender: Female

Shift Timings: 9:30 AM-6:30 PM

Notice Period: Immediate to 10 days

Note: Good Communication skills is mandatory for this role

Main Duties and Responsibilities:

• To take ownership of and resolve customer enquiries and communications including those requiring referral to other services, agencies, stakeholders, and organisations by providing assistance, advice, and information.

• To identify customer needs and expectations, to deliver service requests, ensuring the customer. receives an effective service by being efficient, knowledgeable, and consistent in delivery, with the objective of achieving first contact resolution.

• To respond to telephone (24•7), electronic or face-to face service requests, enquiries and customer communications, utilising Information and Communications Technology (ICT) to improve service delivery and efficiency.

• To operate the Council’s cash handling and payment facilities including the acceptance, allocation and reconciliation of payments made.

• To act as an advocate for the Customer First Contact Centre, promoting positive communication across the organisation encouraging constructive and effective relationships.

• To ensure that the terms of the Data Protection Act are adhered to, confidentiality maintained at all times and the guidelines for the release of information are followed.

• Counter Sales will hold an added advantage and must be flexible to attend the stalls and events.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., LOGFIX SCM SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at LOGFIX SCM SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.