Customer Support Executive

Job Title: Customer Support Executive – Voice Process

Location: [Chennai, Egmore ]

Job Type: Full-time

Industry: BPO / Customer Service

Job Description:

We are hiring enthusiastic and customer-oriented individuals for our Voice Process team. As a Customer Support Executive, you will be the first point of contact for customers, handling their queries and providing effective resolutions over phone calls.

Key Responsibilities:

Answer inbound calls from customers or make outbound calls (depending on the process).

Understand customer issues and provide clear, concise resolutions.

Maintain a professional and empathetic tone throughout the call.

Escalate unresolved issues to the appropriate departments when needed Maintain call logs and update customer records.

Meet daily performance metrics and call quality standards.

Requirements:

Excellent verbal communication skills in [English / Hindi / Regional language as required]

Ability to handle high call volumes and stay calm under pressure.

Good listening and problem-solving skills.

Basic computer knowledge and typing skills.

Willingness to work in rotational shifts (day/night).

Minimum qualification: Diploma / Graduation preferred.

Freshers and experienced candidates both welcome.

Benefits:

Fixed salary with attractive incentives.

Paid training and skill development.

Opportunities for internal promotions.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Diploma and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹22000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Naz V Hr Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 40 Customer Support Executive at Naz V Hr Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.