Customer Support Executive

Key Responsibilities

• Facilitating the successful onboarding of new customers

• Assessing customer requirements, solving problems, anticipating future needs, and generally serving as the customers’ voice within NeoDove

• Establish clear retention goals and process milestones for the customer and employees to work on.

• Increasing customer's LTV and reducing churn

• Achieving annual renewal and upselling revenue targets

• Create and cultivate deep and meaningful relationships with our customers and build their loyalty towards NeoDove, by continuously displaying the value proposition and benefits of NeoDove.

• Get their feedback and represent their voice within the relevant decision junctions to improve our products.

• Assist in creating training courses and educational materials for other team members.

• Implementation and execution of systems and handholding of customer’s team to train them and improve onboarding process

• Work diligently towards improving all aspects of the customer experience with NeoDove.

• Handle and resolve customer requests and complaints

• Ensuring that any problem or concern is resolved in the minimum time possible

• Analyse and communicate with customers in overall performance and execution of action plans.

• Use your analytical skills to provide expert advice and data-driven recommendations to generate growth opportunities for our clients.

• Present your analysis and recommendations to the client and provide diligent support to answer any questions they could have regarding NeoDove.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Diploma and above and above with 6 months - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., NEODOVE TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at NEODOVE TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.