Customer Support Executive

Key Responsibilities

• Facilitating the successful onboarding of new customers

• Assessing customer requirements, solving problems, anticipating future needs, and generally serving as the customers’ voice within NeoDove

• Establish clear retention goals and process milestones for the customer and employees to work on.

• Increasing customer's LTV and reducing churn

• Achieving annual renewal and upselling revenue targets

• Create and cultivate deep and meaningful relationships with our customers and build their loyalty towards NeoDove, by continuously displaying the value proposition and benefits of NeoDove.

• Get their feedback and represent their voice within the relevant decision junctions to improve our products.

• Assist in creating training courses and educational materials for other team members.

• Implementation and execution of systems and handholding of customer’s team to train them and improve onboarding process

• Work diligently towards improving all aspects of the customer experience with NeoDove.

• Handle and resolve customer requests and complaints

• Ensuring that any problem or concern is resolved in the minimum time possible

• Analyse and communicate with customers in overall performance and execution of action plans.

• Use your analytical skills to provide expert advice and data-driven recommendations to generate growth opportunities for our clients.

• Present your analysis and recommendations to the client and provide diligent support to answer any questions they could have regarding NeoDove.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Diploma and above and above with 6 months - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., NEODOVE TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at NEODOVE TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.