Customer Support Executive

Job Title: Customer Support Executive

Company: LEGALIT

Location: Bangalore

Employment Type: Full-time

About LEGALIT:

LEGALIT is a leading legal tech company that provides innovative solutions for lawyers and legal professionals. We specialize in offering seamless legal services, tech-driven solutions, and customer-centric support to enhance efficiency in the legal industry.

Job Summary:

We are looking for a Customer Support Executive who will be responsible for handling customer inquiries, resolving issues, and providing top-notch support to our clients. The ideal candidate should have excellent communication skills, problem-solving abilities, and a customer-first mindset.

Key Responsibilities:

• Respond to customer queries via phone, email, chat, and WhatsApp.

• Provide accurate information about LEGALIT’s services and offerings.

• Troubleshoot and resolve customer complaints efficiently.

• Maintained records of customer interactions in the CRM system.

• Follow up with clients to ensure issue resolution and satisfaction.

• Collaborate with internal teams to escalate complex issues when needed.

• Assist in onboarding new clients by guiding them through our services.

• Maintain a professional and empathetic approach while handling complaints.

• Identify and report trends in customer concerns to improve service quality.

Required Skills & Qualifications:

• Bachelor’s degree (preferred but not mandatory).

• 1-2 years of experience in customer support or a similar role (freshers with strong communication skills can apply).

• Strong verbal and written communication skills in English (knowledge of regional languages is a plus).

• Proficiency in using CRM tools, emails, and chat-based support systems.

• Ability to handle multiple queries and prioritize tasks effectively.

• Problem-solving mindset with excellent conflict resolution skills.

• Willingness to work in a fast-paced, customer-driven environment.

Preferred Qualifications:

• Experience in legal tech, legal services, or SaaS-based customer support.

• Basic understanding of legal services and terminology.

Benefits:

• Competitive salary and incentives.

• Training and career growth opportunities.

• Flexible work environment (if applicable).

• Exposure to the legal tech industry.

Join LEGALIT and be a part of our mission to revolutionize the legal industry through technology and excellent customer service!

To Apply: Send your resume to hr@legalit.ai with the subject line "Application for Customer Support Executive."

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., NEUMIKOS SOLUTIONS LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at NEUMIKOS SOLUTIONS LLP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.