Customer Support Executive

We are looking for an experienced Customer Service Representative to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

ROLES AND RESPONSIBILITIES:
• Handle customer complaints provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Manage large inbound calls.
• Provide accurate, valid and complete information by using the right methods/tools.
• Follow communication procedures, guidelines and policies.
• Take an extra mile to engage customers.
• Strong phone contact handling skills and active listening.
• Ability to multitask, prioritizes, and manages time effectively.
• Customer orientation and ability to adapt/respond to different types of characters.
• Proven customer support experience is an added advantage.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., NFINITY CONSULTANT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at NFINITY CONSULTANT
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.