Customer Support Executive

Position: Customer Success Executive

Department : Customer Success

Job Type: Full time

Experience : 1+ years of experience

Location: Rajkot, Gujarat

Salary: Between 13k to 19k

Key Responsibilities:

- Oversee and resolve customer complaints through effective coordination with internal teams and sellers.

- Streamline refund, return, and reverse logistics processes.

- Manage customer feedback and enhance brand reputation by addressing reviews and forums.

- Collaborate with courier partners to resolve logistics issues and optimize delivery operations.

- Implement strategies to reduce return ratios and improve overall customer satisfaction.

- Lead and mentor the customer success team to achieve operational excellence.

Qualifications:

- Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.

- At least 1+ years of experience

- Proven leadership experience in customer success or customer service.

- Strong problem-solving and communication skills.

- Ability to manage multiple stakeholders and drive process improvements.

- Emotional Intelligence: Show empathy, active listening, and strong communication skills.

- Experience in e-commerce, logistics, or agri-inputs is a plus.

Join us at AgriBegri and play a key role in shaping the customer experience for thousands of farmers across India.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹25000 per month that depends on your interview. It's a Full Time job in Rajkot.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., NOBLE CROP SCIENCE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 4 Customer Support Executive at NOBLE CROP SCIENCE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.