Customer Support Executive

1. Profile:-Customer support executive(caller control)

2. Initiate the Call Professionally

   • Greet the caller with a polite and confident tone.

   • Clearly state your name, department, and purpose of the call.

3. Control the Flow of Conversation

   • Keep the conversation on track by asking relevant questions.

   • Avoid unnecessary diversions or long storytelling from callers.

4. Use Polite Interruption Techniques

   • Gently interrupt if the caller goes off-topic or becomes repetitive.

   • Use transitional phrases like:
     “I understand, and to assist you better, may I ask…”

5. Handle Difficult or Talkative Callers

   • Maintain calm and professionalism with irate, rude, or overly talkative callers.

   • Use active listening and redirecting techniques to bring the conversation back on track.

6. Gather and Confirm Accurate Information

   • Ask clear, focused questions to collect required data.

   • Reconfirm key details to ensure no errors (e.g., name, contact number, availability, etc.).

7. Maintain a Confident and Courteous Tone

   • Sound polite, positive, and in control at all times.

   • Avoid sounding unsure, aggressive, or rushed.

8. Follow Script and Guidelines

   • Use pre-approved scripts when required but adapt naturally to caller responses.

   • Ensure compliance with company policies and tone of communication.

9. Close the Call Clearly and Professionally

   • Summarize important points or next steps.

   • Thank the caller and end the conversation positively.

10. Document Call Outcomes Accurately

    • Record call details in the system (e.g., CRM, ATS) immediately after the call.

    • Tag any follow-ups or action points as needed.

11. Time Management

• Ensure calls are productive and within optimal duration.

• Avoid prolonged conversations that impact daily targets.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., NOBROKER TECHNOLOGIES SOLUTION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at NOBROKER TECHNOLOGIES SOLUTION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.