Customer Support Executive

Key Responsibilities:

• Manage customer inquiries via phone, email, and social media.

• Provide timely and accurate solutions to customer issues while maintaining a high level of professionalism.

• Troubleshoot and resolve customer concerns efficiently, ensuring customer satisfaction.

• Maintain a deep understanding of company products, services, and policies to assist customers effectively.

• Process customer requests and refunds as per company policies.

• Escalate complex customer issues to the relevant department and follow up until resolution.

• Keep records of customer interactions, transactions, and feedback for continuous improvement.

• Collaborate with internal teams (sales, technical support, operations) to enhance service quality.

• Identify opportunities to improve customer support processes and contribute to service enhancements.

Qualifications & Skills:

• 1 year of experience in customer service, support, or a related field.

• Excellent verbal and written communication skills.

• Strong problem-solving and analytical abilities.

• Ability to handle high-pressure situations and multitask effectively.

• Proficiency in customer support software (e.g., Zendesk, Freshdesk, Salesforce).

• Strong interpersonal skills with an empathetic approach towards customers.

• Ability to work in rotational shifts, including weekends and holidays, if required.

Preferred Qualifications:

• Experience in the relevant field

• Languages - Hindi/English/Kannada/Telugu/Tamil

• Multilingual proficiency is a plus.

• Familiarity with CRM and ticketing systems

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., NOBROKER TECHNOLOGIES SOLUTION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at NOBROKER TECHNOLOGIES SOLUTION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.