Customer Support Executive

1. Profile:-Customer support executive(caller control)

Roles and Responsibilities for Caller Control

1. Monitor Recruiter Calls

   • Listen to live and recorded calls to ensure quality and script adherence.

   • Evaluate tone, communication skills, and professionalism.

2. Assign and Manage Call Flow

   • Distribute leads or call data to recruiters based on availability and performance.

   • Ensure optimal utilization of calling resources.

3. Ensure Call Target Achievement

   • Track daily call counts and talk time for each recruiter.

   • Push for completion of call targets and follow-ups.

4. Maintain Call Quality Standards

   • Identify areas of improvement in call handling.

   • Share feedback with team members to enhance performance.

5. Training & Support

   • Guide new callers on call processes, tone, and objection handling.

   • Provide continuous support to improve communication effectiveness.

6. Data & CRM Accuracy

   • Ensure recruiters are updating call statuses correctly in the system.

   • Help maintain clean and updated candidate databases.

7. Reporting & Escalation

   • Prepare daily/weekly reports on call productivity and quality.

   • Highlight issues like call drops, poor response, or non-compliance.

8. Process Compliance

   • Ensure recruiters follow standard operating procedures (SOPs).

   • Maintain professionalism and confidentiality in all interactions.

Let me know if you want this turned into a JD format or a training checklist!

4o

You said:

please dont mentipon recruiter it comes under customer support

ChatGPT said:

Got it! Here's the updated version of the Roles and Responsibilities for Caller Control, specifically for a Customer Support setting:

Roles and Responsibilities for Caller Control (Customer Support)

1. Monitor Customer Calls

   • Listen to live and recorded calls to ensure quality, professionalism, and script adherence.

   • Ensure the team is maintaining a positive and helpful tone with customers.

2. Call Flow Management

   • Distribute incoming and outgoing calls effectively among team members.

   • Monitor real-time call activity and reduce idle time.

3. Daily Call Target Management

   • Ensure that call volumes, talk time, and response times are met as per daily targets.

   • Track missed or dropped calls and follow up for resolution.

4. Quality Control & Feedback

   • Identify improvement areas in call handling and communication.

   • Share regular feedback with the calling team to improve service quality.

5. Training & Onboarding Support

   • Guide new callers on SOPs, tone, objection handling, and system usage.

   • Provide ongoing coaching for performance improvement.

6. System & Data Accuracy

   • Ensure that customer call logs and issue statuses are updated accurately in CRM or internal tools.

   • Maintain clean and up-to-date customer records.

7. Reporting & Escalations

   • Generate daily/weekly call performance reports.

   • Highlight service issues, customer escalations, or non-compliance areas.

8. Process Adherence & Improvement

   • Ensure the calling team follows defined processes and call protocols.

   • Suggest improvements in scripts, call flows, or tools for better efficiency.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., NOBROKER TECHNOLOGIES SOLUTION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at NOBROKER TECHNOLOGIES SOLUTION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.