Customer Support Executive

Job Summary: As a Customer Support Representative, you will be the first point of contact for customers seeking assistance with products or services. You will resolve customer inquiries, issues, and complaints in a timely and professional manner, ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a friendly, empathetic attitude.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.

• Assist customers with product information, troubleshooting, returns, refunds, and other service-related issues.

• Process orders, exchanges, and warranty claims.

• Maintain and update customer records in the database.

• Provide feedback to the management team regarding customer trends and common issues.

• Escalate complex or unresolved issues to higher-level support teams or management.

• Stay updated on company products, services, policies, and procedures to provide accurate information to customers.

• Achieve customer service goals and performance targets set by the company.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Qualifications:

• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

• Previous experience in customer support or a similar role is desirable.

• Excellent communication skills (both written and verbal).

• Strong problem-solving and critical-thinking abilities.

• Ability to handle stressful situations and manage customer complaints with professionalism.

• Basic computer skills and familiarity with customer support software (e.g., CRM systems, help desk software).

• Attention to detail and a focus on accuracy.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16500 - ₹18500 per month that depends on your interview. It's a Full Time job in Nashik.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., PANCHRATAN AYURVEDA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 8 Customer Support Executive at PANCHRATAN AYURVEDA
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.