Customer Support Executive

• Customer Interaction:

  • Greet and assist customers in person, over the phone, or via online platforms.

  • Handle customer inquiries, concerns, and complaints in a timely and professional manner.

  • Provide product or service information to customers and guide them to appropriate solutions.

• Problem Resolution:

  • Address customer issues by investigating complaints, analyzing problems, and providing solutions.

  • Follow up with customers to ensure their satisfaction and resolve any outstanding concerns.

• Order Management:

  • Assist customers with placing orders, tracking orders, and handling returns or exchanges.

  • Process payments, refunds, or adjustments as required.

• Administrative Support:

  • Maintain customer records and update databases with accurate information.

  • Prepare reports or documentation related to customer service performance.

• Team Collaboration:

  • Work with other departments (such as sales or logistics) to address customer needs.

  • Support colleagues during busy times or special promotions.

Required Qualifications:

• High school diploma or equivalent (some positions may require additional education).

• Previous experience in customer service or a related field is often preferred.

• Basic computer skills, including proficiency in using customer service software and other relevant tools.

Desired Skills:

• Strong verbal and written communication skills.

• Ability to work under pressure and handle multiple tasks simultaneously.

• Problem-solving and critical thinking skills.

• Empathy and patience when dealing with customers.

• Ability to remain calm and professional in challenging situations.

Working Conditions:

• Typically, CSAs work in retail stores, call centers, or office settings.

• Shift work may be required, including evenings, weekends, or holidays

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16500 - ₹18500 per month that depends on your interview. It's a Full Time job in Varanasi.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., PANCHRATAN AYURVEDA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at PANCHRATAN AYURVEDA
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.