Customer Support Executive

Company: Promera LLP
Location: Andheri West, Mumbai
Salary: Upto 30000/- per month
Languages known:English is must and any regional language  

Role Overview

We are seeking a dedicated Customer Support Executive who will serve as the primary point of contact for our customers. The ideal candidate will provide timely, accurate, and friendly support while ensuring customer satisfaction across all interactions.

Key Responsibilities

• Respond to customer inquiries via multiple channels (phone, email, chat, social media)

• Troubleshoot and resolve customer issues efficiently and professionally

• Document customer interactions in our CRM system

• Identify and escalate complex issues to appropriate departments

• Follow up with customers to ensure complete satisfaction

• Collect customer feedback and share insights with the team

• Maintain customer support metrics and KPIs

• Stay updated on company products, services, and policies

Requirements

• Bachelor's degree or equivalent experience

• 1-2 years of customer service experience (preferred)

• Excellent verbal and written communication skills

• Strong problem-solving abilities

• Proficiency in MS Office and CRM software

• Ability to work in a fast-paced environment

• Patient and empathetic approach to customer concerns

If you are passionate about customer support and have skills to help, we would love to hear from you! Please submit your resume, portfolio, and any relevant work samples if you have at hr@promena.in.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., PROMENA LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at PROMENA LLP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.