Customer Support Executive

Industry Type:

Graduate and above

All genders

6 days working | Rotational Shift

Customer Support Executive Description We are seeking a highly motivated and skilled Customer Support Executive to join our dynamic team. The ideal candidate will play a crucial role in ensuring customer satisfaction by providing exceptional support and service. As a Customer Support Executive, you will serve as the first point of contact for our customers, assisting them with their inquiries, resolving issues, and providing accurate information about our products and services. You will be responsible for maintaining a positive brand image and fostering strong customer relationships through effective communication and problem-solving skills. This position requires a proactive approach to customer engagement, with the ability to work independently and collaboratively within a fast-paced environment. The successful candidate will be detail-oriented and possess excellent organizational skills, allowing them to manage multiple tasks efficiently. If you are passionate about customer service and thrive in a challenging yet rewarding atmosphere, we encourage you to apply and become a part of our esteemed company.ResponsibilitiesServe as the primary point of contact for customers via phone.Resolve customer inquiries and issues in a timely and effective manner.Maintain a detailed record of customer interactions and transactions.Provide product and service information to customers accurately and clearly.Escalate unresolved issues to appropriate internal teams.Conduct follow-ups to ensure customer satisfaction after resolving inquiries.Collaborate with team members to improve overall service delivery and customer experience.RequirementsAny Bachelor's degreeFreshers (or) Proven experience in customer service or support roles.Excellent verbal and written communication skills.Strong problem-solving abilities and attention to detail.Ability to work in a fast-paced environment and manage multiple tasks.Proficiency in using customer support software and Microsoft Office Suite.Demonstrated ability to work both independently and as part of a team.