Customer Support Executive

About the opportunity

The Customer Support team is responsible for onboarding, educating, and supporting our customers. We start work the moment a customer decides they want to use Reelo, sticking with them every step of the way to ensure they get the most value from our product.

This opportunity is for folks who truly love supporting customers and see themselves in a customer-facing role long-term. This is a great role for those who are looking to be part of our support team for a while and who are excited about supporting Reelo’s growth with personal experiences.

You will be considered the firm’s front liner, and you will provide support and solutions for challenges faced by our customers. You will be encouraged to utilise the best of your expertise and energy to make sure that customer value is maintained and they get the best experience possible. Ultimately, you will help establish Reelo’s reputation as a company that offers outstanding customer support.

What will you do?

• Respond promptly and professionally to incoming customer inquiries on telephone, chat, and email.

• Take charge of customer issues from start to finish while working in a dynamic and fast-paced environment. Resolve tickets and coordinate with the right teams to achieve satisfaction.

• Being the one responsible for ensuring that all customers have a great experience with the product, a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.

• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.

• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.

• Working directly with product teams to identify current issues and synthesis the diverse feedback you hear from our customers, we offer informed opinions on potential solutions.

What you need?

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

• Passion for talking to customers all day, every day

• A genuine enjoyment of technology

• Excellent verbal and written communication skills.

• Great problem-solving abilities and attention to detail

• Being comfortable in handling stressful situations such as dealing with customer frustrations, the unavailability of a critical feature, and coordinating with different teams and resources to find a workable solution to manage the requirement

• Organisational skills and experience in improving processes

• Assist in other operational work

• The ability to explain complex topics in easy-to-understand and concise language [English & Hindi]

• Demonstrated drive to exceed performance expectations and the ability to work with change.

• An understanding of internet culture

• You’re entrepreneurial; you don’t need direction; you're self-driven, energetic, enthusiastic, adaptable, and a team player.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 6 months - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., REELO TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at REELO TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.