Customer Support Executive

We’re looking for a Customer Support Executive Snabbit is India’s first Quick-Service App, delivering home services in just 15 minutes through a hyperlocal network of trained and verified professionals. Backed by Elevation Capital and Nexus Venture Partners, Snabbit is redefining convenience in home services with quality and speed at its core. Founded by Aayush Agarwal, ex- Chief of Staff at Zepto, Snabbit is bringing an innovative approach to transform home services. In a short time, we’ve completed thousands of jobs with unmatched customer satisfaction, and we’re scaling rapidly. You will own the end-to-end management of building our expert workforce, overseeing sourcing, training & onboarding. Your mission is to ensure a steady supply of high-quality experts, optimize costs, and drive operational excellence. This is a high-impact leadership role at the heart of Snabbit’s growth journey, requiring strategic vision and impeccable execution.

What You’ll Do Position Summary: The Customer Service Executive will be responsible for providing exceptional service to customers, handling inquiries, resolving complaints, and ensuring customer satisfaction. This role involves interacting with customers via phone, email, chat, or in person, offering support and guidance, and resolving issues promptly. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a customer-first mindset.

Key Responsibilities:
1. Customer Inquiries and Support:
○ Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
○ Provide accurate information about products, services, policies, and procedures.
○ Assist customers with troubleshooting issues and provide step-by-step guidance when necessary.
2. Problem Resolution:
○ Identify customer issues and resolve them in a clear, empathetic, and professional manner.
○ Handle customer complaints, ensuring a positive resolution and customer satisfaction.
○ Escalate complex issues to higher management or relevant departments as needed, ensuring timely follow-up and resolution.
3. Order Processing and Management:
○ Assist customers with order placements, modifications, cancellations, and returns.
○ Track customer orders and deliveries, providing regular updates as needed.
○ Ensure accurate documentation of all customer transactions and inquiries in the company’s system.
4. Customer Relationship Management:
○ Build and maintain strong, long-term relationships with customers, fostering loyalty and repeat business.
○ Provide personalized service by understanding customer needs and offering tailored solutions.
○ Promote the company’s products, services, and promotions when appropriate to enhance customer satisfaction.
5. Feedback Collection and Reporting:
○ Actively listen to customer feedback, document concerns, and suggest improvements to internal processes or services.
○ Maintain accurate records of customer interactions and update customer profiles accordingly.
○ Contribute to customer satisfaction reports and performance metrics.
6. Cross-Department Collaboration:
○ Share customer feedback and insights with relevant teams to help improve products, services, and processes.
○ Coordinate with internal teams to resolve issues that require cross-departmental collaboration.
7. Product and Service Knowledge:
○ Stay updated on product offerings, service changes, and company policies to provide accurate and relevant information to customers.
○ Participate in ongoing training sessions to enhance product knowledge and customer service skills.
8. Documentation and Administrative Tasks:
○ Maintain detailed records of customer interactions, ensuring all issues and resolutions are documented properly.
○ Complete any administrative tasks required to ensure smooth service delivery, including managing reports, filing, and updating databases.

Qualifications:
● Education: Graduation Experience: ○ Previous 2 years experience in a customer service or call center environment is preferred.
○ Experience in handling customer complaints, resolving conflicts, and providing solutions.

● Skills & Competencies: ○ Excellent communication skills. ○ Strong problem-solving and conflict resolution skills.
○ Ability to manage multiple tasks efficiently and prioritize based on urgency.
○ Ability to remain calm and professional in challenging or high-pressure situations.
○ Customer-centric mindset with a passion for delivering excellent service.
Why Join Us
● Be part of a fast-growing startup backed by top-tier investors.
● Lead exciting on-ground campaigns and see your efforts translate into real impact.
● Work with a team that values ownership, energy, and results.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Silver Talent Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at Silver Talent Services
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.