Customer Support Executive

Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving complaints, and providing exceptional support across various communication channels. The role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, and social media.

• Resolve customer complaints efficiently and professionally.

• Provide accurate information about products, services, and company policies.

• Maintain customer records and update CRM systems accordingly.

• Follow up with customers to ensure their issues are resolved satisfactorily.

• Collaborate with internal teams to escalate and resolve complex issues.

• Identify and report trends in customer feedback to improve overall service quality.

• Assist in developing and refining customer service procedures and policies.

• Maintain a positive and empathetic attitude toward customers at all times.

• Meet or exceed performance targets and service level agreements (SLAs).

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., SKYCOM JOBS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 25 Customer Support Executive at SKYCOM JOBS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.