Customer Support Executive

• Handling Customer Inquiries:

  Answering customer questions and concerns through various channels (phone, email, chat). 

• Resolving Customer Complaints:

  Addressing and resolving customer complaints in a timely and professional manner. 

• Providing Post-Purchase Support:

  Assisting customers with product usage, troubleshooting, and other post-purchase issues. 

• Maintaining Customer Records:

  Keeping accurate records of customer interactions and transactions in CRM systems. 

• Collecting Customer Feedback:

  Gathering customer feedback to identify areas for improvement. 

• Training and Development:

  Training new customer support representatives and developing their skills. 

• Team Management:

  Supervising and managing a team of customer service representatives, if applicable. 

• Collaboration:

  Working with other departments to ensure customer satisfaction and improve products/services. 

• Following Policies and Procedures:

  Adhering to company policies and procedures when handling customer requests and issues. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹27000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Startek.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 55 Customer Support Executive at Startek
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.