Customer Support Executive

Greetings from Team Management Services (TMS), an end-to-end HR consulting services firm!  

We have an opening for a Contact Centre Executive Position currently open with one of our clients, located at Navi Mumbai.  

Our clients:  

Our client is a diversified global manufacturer with annual revenue exceeding $7 billion. They deliver innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. They combine global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of 29,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, USA.  

Designation:  Contact Centre Executive (Third Party Payroll-1 Year Contract)

Qualification:  Any Graduate (Preferred B.com)    

Experience:  1 Year (Third Party Payroll) 

Location: Navi Mumbai  

Job Description   

• The candidate must have an Impeccable Customer Services mindset. 

• Responds to and closes tickets logged on the portal within specified TAT. 

• Assign tickets to relevant region service engineers for timely resolution. 

• Co-ordinates effectively with the India Service team on the closure of tickets or impending issues. 

• Updates on weekly MIS reports. 

Required Skill Set:   

• Prior experience with Customer Services role in consumer electronics call centre or automotive call centre. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., TEAM MANAGEMENT SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at TEAM MANAGEMENT SERVICES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.