Answering customer enquiries over the phone
Handling customer complaints and resolving issues and conflicts
Providing customer support and guidance
Promoting the company’s products and services
Engaging customers in positive conversations
Upselling other products to customers
Handle incoming calls or chats to address customer queries
Identify customer needs and determine solutions
Offer accurate information about products and services
Respond to customer complaints and develop solutions
Record details of customer interactions, transactions, inquiries, and other information
Update customer information including contact information and purchasing preferences
If interested contact
Shanmika HR
9900044695