Customer Support Executive

20,000 - 35,000 /month

Transcom

Kharadi, Pune

0 - 6+ years Experience in Customer Support / TeleCaller

New

Verified

25 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: B2B Sales

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

Inform customers about product & services
Handle inbound & outbound calls
Understand customer's need & solve queries

Handle inbound and outbound customer calls in a professional manner.
Provide accurate and timely information to customers regarding their queries, concerns, or issues.
Assist customers in troubleshooting problems and guide them through the process of resolving complaints.
Maintain records of customer interactions, comments, and complaints.
Identify customer needs and recommend appropriate solutions.
Follow communication procedures, guidelines, and policies set by the company.
Escalate unresolved issues to the appropriate department or team for further investigation.
Meet or exceed the company's key performance indicators (KPIs) related to customer satisfaction, quality, and productivity.
Participate in training sessions to improve knowledge and skills related to customer service.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Support Executive job

What is the eligibility criteria to apply for this Customer Support Executive job?
Ans: The candidate should be Graduate and above and above with 0 - 6+ years Experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Pune.
How many working days are there for this Customer Support Executive job?
Ans: This Customer Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Support Executive job?
Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Transcom.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Executive role?
Ans: There is an immediate opening of 25 Customer Support Executive at Transcom
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Executive job?
Ans: This Customer Support Executive job has Day Shift.