Customer Support Executive

An EV Customer Support Executive handles customer inquiries and issues related to electric vehicles, ensuring a positive customer experience through various communication channels like phone, email, or chat. 

Here's a more detailed breakdown:

Responsibilities and Duties:

• Customer Interaction:

  Respond to customer inquiries, address concerns, and resolve issues related to EV products or services. 

• Problem Solving:

  Troubleshoot technical problems, provide solutions, and guide customers on how to use their EVs or charging infrastructure effectively. 

• Communication:

  Communicate clearly and empathetically with customers, ensuring they feel heard and understood. 

• Documentation:

  Maintain accurate records of customer interactions, including details of issues, resolutions, and follow-up actions. 

• Knowledge Base:

  Stay up-to-date on the latest EV technology, features, and best practices. 

• Customer Satisfaction:

  Contribute to a positive customer experience by providing timely, accurate, and helpful support. 

• Collaboration:

  Work with other teams, such as engineering, sales, and marketing, to improve customer support processes and resolve complex issues. 

• CRM Systems:

  Utilize CRM systems to manage customer interactions, track issues, and ensure efficient support. 

• Training:

  May be responsible for training new customer support staff or educating other professionals on how to handle customers and their queries. 

Skills Required:

• Strong Communication Skills:

  Excellent verbal and written communication skills are essential for interacting with customers and resolving issues effectively. 

• Problem-Solving Skills:

  The ability to identify and resolve customer issues quickly and efficiently is crucial. 

• Technical Acumen:

  A basic understanding of EV technology and charging infrastructure is helpful. 

• Customer Service Skills:

  Empathy, patience, and the ability to handle difficult customers are important. 

• Time Management:

  The ability to manage multiple tasks and prioritize customer needs effectively. 

• Computer Skills:

  Proficiency in using CRM systems and other relevant software. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 3 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., URJA GLOBAL LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at URJA GLOBAL LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.