Customer Support Executive

Job Description:

Manage and track customer contract/subscription renewals to ensure timely completion.

Proactively engage with customers before contract expiration to discuss renewal options.

Identify upsell and cross-sell opportunities during the renewal process.

Work closely with the sales and customer success teams to enhance customer retention.

Address customer concerns, pricing queries, and negotiations to ensure satisfaction.

Maintain accurate records of renewals, customer interactions, and feedback in the CRM system.

Collaborate with finance and legal teams to ensure smooth processing of renewal contracts.

Provide reports and insights on renewal trends, churn rates, and retention strategies.

Requirements:

Bachelor’s degree in Business Administration, Marketing, Engineering, or related field.

Strong interpersonal and communication skills with the ability to articulate technical concepts to non-technical audiences.

Highly motivated with a passion for sales and customer satisfaction.

Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Proficiency in Microsoft Office Suite and CRM software.

Prior experience in sales or customer service is preferred but not required

interested candidate can call or whatsapp : 7338809205

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Post Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹20000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., USAM TECHNOLOGY SOLUTION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at USAM TECHNOLOGY SOLUTION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.