Customer Support Executive

Job Summary:

We are seeking a proactive and customer-focused Customer Success Executive to

enhance client relationships and ensure seamless service delivery in the health insurance

domain. This role involves managing customer queries, assisting with policy-related

concerns, and ensuring a positive customer experience throughout the policy lifecycle.

Key Responsibilities:

 Act as the primary point of contact for policyholders, addressing queries related

to policy coverage, claims, and benefits.

 Guide customers through the onboarding process and ensure they fully

understand their insurance policies.

 Proactively engage with clients to enhance satisfaction, resolve issues, and retain

business.

 Coordinate with internal teams (claims, underwriting, sales, and support) to

resolve customer concerns efficiently.

 Monitor customer interactions, feedback, and escalations to improve service

quality.

 Identify opportunities for upselling or cross-selling additional insurance products.

 Maintain accurate records of customer interactions in CRM systems.

 Stay updated on industry regulations, company policies, and product offerings to

provide accurate information.

Required Skills & Qualifications:

 Bachelor’s degree in Business Administration, Insurance, or a related field.

 1 year of experience in customer success, account management, or a similar role

in the health insurance sector.

 Strong understanding of health insurance products, claims processing, and

regulatory guidelines.

 Excellent communication and interpersonal skills to build strong customer

relationships.

 Problem-solving skills with the ability to handle customer complaints and

escalations effectively.

 Proficiency in CRM software and Microsoft Office Suite.

 Ability to multitask, prioritize, and work in a fast-paced environment.

 Languages Required – English, Bengali and Hindi

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Vidpro Consultancy Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at Vidpro Consultancy Services
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.