Customer Support Executive

Roles and Responsibilities:

• Handle client issues across various locations in India, providing support on technical queries and issues related to Tally.

• Communicate with client dealers in multiple languages (Hindi, English, and Tamil) to address product or service-related concerns and offer accurate solutions.

• Assign appropriate Tally Partners to different dealers as per requirement.

• Maintain detailed logs of all client interactions (Onsite, Remote, or Telephonic) and share daily reports with the Reporting Manager.

• Ensure high-quality client support with minimal turnaround time and reduced escalations.

• Train end-users on Tally software, providing comprehensive knowledge on its features and functionalities.

• Log all support activities and updates in the internal CRM system.

• Consistently meet or exceed performance targets and turnaround expectations.

Requirements:

• Excellent communication skills in Hindi, English, Telugu, Malayalam, Kannada,  and Tamil.(any three languages) Hindi Must

• Graduate in any discipline.

• Minimum 1 year of experience in customer support.

• Tally knowledge or an accounting background is an added advantage.

• Strong interpersonal skills and a customer-first approach.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., YENNES INFOTECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at YENNES INFOTECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.