Customer Support

Job Title - Hindi Customer Support

Overview

The BPO voice process (Hindi Mandatory) role is pivotal in delivering high-quality customer service through prompt and efficient handling of customer inquiries and concerns in Hindi. The role plays a crucial part in ensuring customer satisfaction and retention, as well as contributing to the overall success of the organization's BPO operations.

Key responsibilities

• Handling inbound and outbound customer calls in Hindi

• Resolving customer queries and issues effectively and efficiently

• Providing accurate information to customers

• Maintaining a high level of professionalism and customer service

• Adhering to predefined scripts and processes

• Meeting and exceeding performance targets

• Collaborating with team members and other departments as needed

• Updating customer records and information in the system

• Escalating complex issues to the appropriate channels

• Participating in training and development sessions to enhance skills

• Handling customer complaints with empathy and patience

• Following up on customer interactions and ensuring resolution

• Adhering to company policies and procedures

• Ensuring customer confidentiality and data security

• Identifying and escalating potential areas of improvement

Required qualifications

• Fluency in Hindi (Mandatory)

• Excellent verbal and written communication skills in Hindi and English

• Prior experience in a BPO or customer service role

• Strong problem-solving and decision-making abilities

• Ability to multitask and prioritize in a fast-paced environment

• Good knowledge of customer relationship management (CRM) systems

• Empathetic and patient attitude towards customers

• Ability to work effectively in a team as well as independently

• Basic computer skills and familiarity with MS Office tools

• High school diploma or equivalent; a bachelor's degree is a plus

• Willingness to work in rotational shifts based on business requirements

• Adherence to professional ethics and confidentiality

• Proactive approach towards learning and skill enhancement

• Ability to adapt to changes and feedback positively

• Compliance with company and industry regulations and standards

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support job

1. What is the eligibility criteria to apply for this Customer Support job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹32000 per month that depends on your interview. It's a Full Time job in Chennai.
3. Are there any charges applicable while applying or joining this Customer Support job?
   Ans: No, there is no fee applicable for applying this Customer Support job and during the employment with the company, i.e., WIZALTIA SOLUTION.
4. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
5. How many openings are there for this Customer Support role?
   Ans: There is an immediate opening of 10 Customer Support at WIZALTIA SOLUTION
6. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
7. What are the timings of this Customer Support job?
   Ans: This Customer Support job has Day Shift.