Email & Chat Process Executive

15,000 - 28,000 /month*

5 Dimensions

Dombivli (West), Mumbai

₹3,000 incentives included

0 - 6 months Experience in Customer Support / TeleCaller

New

35 Openings

* Incentives included

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Health/ Term Insurance

Languages: Hindi, Marathi

All Education levels

All genders

5 days working | Day Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Aadhar Card

Job Description

We are looking for an enthusiastic and dedicated Email & Chat Process Executive to become a valuable part of our team for 5 Dimensions based in Mumbai, located at Dombivli (West). The role offers ₹15000 - ₹25000 and involves managing customer calls, delivering outstanding customer service related to Health/ Term Insurance. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.

Job Requirements:

We are seeking candidates with 0-0.5 years of experience in customer service or telecalling, who are proficient in Hindi, Marathi. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A Below 10th is required, and candidates must be open to working 5 days working during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Email & Chat Process Executive job

What is the eligibility criteria to apply for this Email & Chat Process Executive job?
Ans: The candidate should be All Education levels and above with 0 - 6 months of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹28000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Email & Chat Process Executive job?
Ans: This Email & Chat Process Executive job will have 5 working days.
Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., 5 DIMENSIONS.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Email & Chat Process Executive role?
Ans: There is an immediate opening of 35 Email & Chat Process Executive at 5 DIMENSIONS
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Email & Chat Process Executive job?
Ans: This Email & Chat Process Executive job has Day Shift.