Email & Chat Process Executive

Responsibilities:

- Customer Service:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner

- Resolve customer complaints and concerns in a fair and courteous manner

- Provide accurate and up-to-date information about our products and services

- Issue Resolution:

- Investigate and resolve customer issues in a prompt and efficient manner

- Collaborate with internal teams to resolve complex customer issues

- Escalate unresolved issues to management as necessary

- Customer Retention:

- Build strong relationships with customers to ensure long-term loyalty and retention

- Identify opportunities to upsell and cross-sell our products and services

- Provide personalized solutions to meet customer needs and preferences

- Communication and Collaboration:

- Communicate effectively with customers, colleagues, and management to ensure seamless issue resolution

- Collaborate with internal teams to share knowledge, best practices, and customer feedback

- Participate in training and development programs to enhance customer service skills

- Quality and Compliance:

- Adhere to company policies, procedures, and quality standards

- Maintain accurate and up-to-date records of customer interactions

- Participate in quality monitoring and feedback programs to ensure continuous improvement

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹38000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., AUBERGINE SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 6 Email & Chat Process Executive at AUBERGINE SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Day Shift.