Email & Chat Process Executive

Job Title: Email and Chat Process Executive

Job Summary:

We are seeking a highly skilled and customer-focused Email and Chat Process Executive to join our customer service team. The successful candidate will be responsible for responding to customer inquiries via email and chat, resolving issues, and providing excellent customer service.

Key Responsibilities:

•Email Management•

1. •Respond to Customer Emails•: Respond to customer emails in a timely and professional manner, resolving issues and answering questions.

2. •Email Resolution•: Resolve customer complaints and issues via email, escalating complex issues to senior management as necessary.

3. •Email Quality•: Ensure that all email responses meet quality standards, including grammar, spelling, and tone.

•Chat Management•

1. •Respond to Customer Chats•: Respond to customer chats in a timely and professional manner, resolving issues and answering questions.

2. •Chat Resolution•: Resolve customer complaints and issues via chat, escalating complex issues to senior management as necessary.

3. •Chat Quality•: Ensure that all chat responses meet quality standards, including grammar, spelling, and tone.

•Additional Responsibilities•

1. •Customer Service•: Provide excellent customer service, ensuring that all customer interactions are professional, courteous, and timely.

2. •Problem-Solving•: Resolve customer complaints and issues in a fair and professional manner, using problem-solving skills to identify solutions.

3. •Knowledge Management•: Maintain up-to-date knowledge of products, services, and policies, using this knowledge to respond to customer inquiries.

4. •Quality Monitoring•: Participate in quality monitoring activities, including call monitoring and email/chat reviews.

Requirements:

1. •Education•: High school diploma or equivalent required. Post-secondary education in a related field an asset.

2. •Experience•: 1-2 years of experience in a customer service or support role, preferably in an email and chat environment.

3. •Skills•:

- Excellent communication and interpersonal skills.

- Strong problem-solving and analytical skills.

- Ability to work in a fast-paced environment and prioritize multiple tasks.

- Proficient in Microsoft Office and customer service software.

4. •Physical Demands•: Ability to sit for long periods, use computer equipment, and perform repetitive tasks.

Working Conditions:

1. •Work Environment•: Office environment.

2. •Work Schedule•: Flexible scheduling, including evenings, weekends, and holidays.

3. •Overtime•: May be required to work overtime during peak periods.

What We Offer:

1. •Competitive Salary•: Competitive salary range.

2. •Benefits•: Comprehensive benefits package, including medical, dental, and vision coverage.

3. •Opportunities for Growth•: Opportunities for professional growth and development.

4. •Dynamic Work Environment•: Dynamic and supportive work environment.

If you are a customer-focused and highly skilled individual with experience in an email and chat environment, please submit your application, including your resume and cover letter.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18500 - ₹38000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., AUBERGINE SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 7 Email & Chat Process Executive at AUBERGINE SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Day Shift.