Email & Chat Process Executive

Key Responsibilities of an Email Support Specialist

Here are the core responsibilities of an Email Support Specialist:

• Responding to Customer Emails: Provide prompt, professional, and accurate responses to customer inquiries through email.

• Resolving Customer Issues: Troubleshoot and resolve issues raised by customers, ensuring that they are satisfied with the service.

• Managing Multiple Requests: Handle a high volume of emails and prioritize tasks based on urgency and importance.

• Documenting Issues: Maintain accurate records of customer interactions and solutions provided for future reference.

• Collaborating with Internal Teams: Work closely with the product, technical, and support teams to resolve issues and escalate when necessary.

• Feedback Collection: Gather feedback from customers to improve the support process and the company’s products or services.

Required Skills and Qualifications

The right candidate for an Email Support role should possess the following skills and qualifications:

1. Essential Skills

• Excellent Written Communication: Ability to write clear, concise, and professional emails that resolve customer inquiries effectively.

• Problem-Solving Abilities: A proactive approach to troubleshooting and resolving customer issues.

• Attention to Detail: Meticulous attention to detail when dealing with customer information and inquiries.

• Time Management: Capability to manage a large volume of requests without compromising on quality or speed.

• Customer Service Orientation: A strong commitment to providing excellent customer service and a positive customer experience.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹24000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., HEADSUP HR SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 10 Email & Chat Process Executive at HEADSUP HR SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Day Shift.