Email & Chat Support Executive

Role & Responsibilities:

• Handle and resolve customer complaints via chat and email promptly.

• Draft professional and well-structured emails to address customer concerns.

• Use ChatGPT and other AI tools to improve response accuracy and efficiency.

• Coordinate with internal teams to resolve customer issues and provide timely updates.

• Maintain detailed records of complaints and track resolution progress.

• Identify recurring issues and suggest process improvements.

• Ensure high customer satisfaction through professional and empathetic communication.

Qualifications & Skills:

• 1-2 years of experience in customer service (chat/email support preferred).

• Strong written communication skills in English and Hindi.

• Experience in email drafting and chat-based customer support.

• Familiarity with ChatGPT or other AI tools to streamline customer interactions.

• Proficiency in CRM systems and Microsoft Office.

• Excellent problem-solving and conflict-resolution skills.

• Ability to multitask and work in a fast-paced environment.

Perks & Benefits:

● Health insurance

● Leave encashment

● Paid sick time

● Annual Bonus

● Incentives

● Performance Prizes

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., Agha Caravan International.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 5 Email & Chat Support Executive at Agha Caravan International
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Day Shift.