Email & Chat Support Executive

Responsibilities

• Respond promptly to customer inquiries through live chat.

• Identify and resolve customer issues efficiently and professionally.

• Provide accurate information about products and services.

• Document customer interactions and maintain customer records.

• Escalate unresolved issues to appropriate teams when necessary.

• Maintain a positive and professional demeanor with customers.

• Manage multiple chat conversations simultaneously.

• Follow up with customers to ensure their issues are resolved.

Qualifications

• High school diploma or equivalent; college degree preferred.

• Previous customer service experience is a plus.

• Strong written communication skills.

• Ability to type quickly and accurately.

• Proficient in using computers and chat software.

• Ability to multi-task and manage time effectively.

• Strong problem-solving skills.

Skills

• Live Chat Support

• Customer Service

• Communication

• Problem-Solving

• Time Management

• Typing Skills

• CRM Software

• Conflict Resolution

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹26000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., Grassroots Solutions And Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 10 Email & Chat Support Executive at Grassroots Solutions And Services Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Day Shift.