Email & Chat Support Executive

20,000 - 25,000 /month

Navkar Business Services

Lower Parel, Mumbai

2 - 5 years Experience in Customer Support / TeleCaller

New

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: Real Estate

Graduate and above

All genders

5 days working | Night Shift

Job Benefits: Insurance, PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

Customer Support: Respond promptly to customer inquiries via live chat, providing accurate information and resolving issues efficiently.
• Problem Resolution: Identify customer needs and provide appropriate solutions, escalating issues to other teams when necessary.
• Knowledge Sharing: Stay up-to-date with product knowledge, company policies, and processes to offer informed assistance.
• Technical Assistance: Assist customers with troubleshooting product or service-related issues.
• Documentation: Maintain detailed records of customer interactions, feedback, and resolutions using the company’s CRM or support software.
• Customer Satisfaction: Strive to exceed customer expectations, ensuring a positive experience at every interaction.
• Continuous Improvement: Provide feedback to the team on recurring issues and suggest improvements to enhance the customer support process.
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Qualifications and Skills
• Education: High school diploma or equivalent; a degree in communications or a related field is a plus.
• Experience: Previous experience in customer support, preferably in a chat or online setting, is advantageous.
• Communication Skills: Exceptional written communication with attention to grammar, tone, and clarity.
• Problem-Solving: Ability to analyze customer problems and provide effective solutions.
• Tech-Savvy: Proficiency with chat software, CRM tools, and basic troubleshooting techniques.
• Multitasking: Ability to manage multiple chat conversations simultaneously.
• Team Player: Strong collaboration skills with a willingness to assist colleagues when needed.
• Flexibility: Availability to work shifts, including evenings, weekends, and holidays, if required.

Note - Please apply only if you are willing to work in fixed night shift.
5 days working and two rotational week offs.
Gender - Both Male and Female.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Email & Chat Support Executive job

What is the eligibility criteria to apply for this Email & Chat Support Executive job?
Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Email & Chat Support Executive job?
Ans: This Email & Chat Support Executive job will have 5 working days.
Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., NAVKAR BUSINESS SERVICES.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Email & Chat Support Executive role?
Ans: There is an immediate opening of 5 Email & Chat Support Executive at NAVKAR BUSINESS SERVICES
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Email & Chat Support Executive job?
Ans: This Email & Chat Support Executive job has Night Shift.