Email Chat Support Executive

20,000 - 25,000 /month

Sugar Cosmetics

Powai, Mumbai

6+ months Experience in Customer Support / TeleCaller

New

2 Openings

Full Time

Skills Required

Query Resolution

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF

Job Description

Role Deliverables:
· Resolve escalated and complex customer issues on-time.
· Anticipate customer needs and deliver timely responses to meet their expectations.
· Recommend best practices to meet service level agreements and improve customer satisfaction.
· Facilitating data collection for process improvements and knowledge base improvements.
· Drive root cause analysis of all complaints and work with related functions and stakeholders across the organization to eliminate causative factors and prevent recurrence.
· Ensure that the team follows company policies and procedures.
· Deliver world class services to ensure customer satisfaction.
· Maintain discipline in order to ensure that there is no impact on the process, and as such, adherence plays a crucial role in achieving this.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Email Chat Support Executive job

What is the eligibility criteria to apply for this Email Chat Support Executive job?
Ans: The candidate should be Graduate and above and above with 6 months - 6+ years Experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Email Chat Support Executive job?
Ans: This Email Chat Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Email Chat Support Executive job?
Ans: No, there is no fee applicable for applying this Email Chat Support Executive job and during the employment with the company, i.e., Sugar Cosmetics.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Email Chat Support Executive role?
Ans: There is an immediate opening of 2 Email Chat Support Executive at Sugar Cosmetics
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Email Chat Support Executive job?
Ans: This Email Chat Support Executive job has Day Shift.