Location: Shyam Nagar, Sodala, Jaipur, Rajasthan
Reports to: Collection Manager / Head of Collections
Job Summary:
The Collection Team Leader manages and supports a team of collection agents to meet recovery targets and improve collection efficiency. They provide guidance, monitor performance, and implement strategies to maximize collections while maintaining positive customer relationships.
Key Responsibilities:
Team Management: Supervise, train, and motivate the collection team to achieve individual and team targets.
Performance Monitoring: Track key metrics such as call volumes, recovery rates, and delinquency levels, and take corrective actions as needed.
Strategy Implementation: Develop and execute collection strategies to improve recovery rates and reduce bad debt.
Compliance & Regulations: Ensure that all collection activities comply with legal, regulatory, and company policies.
Customer Interaction: Handle escalated cases, negotiate payment plans, and ensure professional customer communication.
Reporting: Prepare and present reports on team performance, challenges, and improvement plans.
Process Improvement: Identify inefficiencies in collection processes and suggest improvements.