We are looking for an enthusiastic and dedicated International BPO Executives to become a valuable part of our team for based in Nashik City. The role offers 45,ooo INR in hand salary and involves managing customer calls, delivering outstanding customer service related to UK Shift . Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.
Job Requirements:
We are seeking candidates with Minimum 2 Years years of experience in customer service or telecalling, who are proficient in UK Calling. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed.
Shift Timings : 1:30-10:30 pm