International Customer Representative

Technical Support – Voice (Experienced role)

HP CCCB

Technical support - Voice

Employment type: Contract

Shift: India shift (should be flexible to work on rotational shifts)

Bangalore – KTP/ ECP

L1 Technical Support Engineer (Experienced)

• Bachelor’s degree preferably BCA, BSc Computer science with 1 to 2 years relevant technical support experience

• Excellent Hindi and English verbal communication skills

• Good computer hardware knowledge

• Effective Communication Skills/Clarity in communication

• Should have logical approach and problem-Solving ability

• Ability to comprehend the queries raised by the customers

• Display Customer centricity and empathy

• Multitasking and quick turnaround

The tasks of these Engineers could include one or more of the following:

• Must possess the zeal to demonstrate Customer First culture in every interaction

• Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone

• Ability to use tools and telephony efficiently

• Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.

• Active demonstration of ownership, time management and multitasking of tools

• Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations

• Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues

• Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial

• A+ , N+, MCSA, MCSE Technical certifications would be added advantage

Round 1: SS Evaluation

Round 2:Technical and operations round

More about this International Customer Representative job

1. What is the eligibility criteria to apply for this International Customer Representative job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Customer Representative job?
   Ans: This International Customer Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Customer Representative job?
   Ans: No, there is no fee applicable for applying this International Customer Representative job and during the employment with the company, i.e., JOULES TO WATTS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Representative role?
   Ans: There is an immediate opening of 50 International Customer Representative at JOULES TO WATTS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Representative job?
   Ans: This International Customer Representative job has Rotational Shift.