International Customer Support Executive

23,000 - 38,000 /month

Personal Network Limited

Brookefield, Bangalore

Freshers in Customer Support / TeleCaller

New

Verified

10 Openings

Full Time

Job Highlights

All Education levels

All genders

5 days working | Day Shift

Job Description

• Provides accurate solutions to user problems to ensure user’s productivity.
• Responds to all calls received by the Help Desk (Phone, Email, Chat, Web) and ensures that each Help Desk call received is logged.
• Follows escalation processes and refers more difficult and time-consuming issues to the next corresponding support group when appropriate.
• Informs users of any global problems or system outages.
• Maintains a professional Help Desk image at all times being courteous and helpful.
• Enhances and develops quality support methods and communication skills through coaching and feedback.
• Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction.
• Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
• Assists in special product-related issues as needed.
• Acts as the first point of contact for providing support for all IT applications and systems to internal end users.
• Applies knowledge of information systems and services to investigate and identify applications, systems, and network problems. Uses tools, techniques, and knowledge bases to resolve issues.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this International Customer Support Executive job

What is the eligibility criteria to apply for this International Customer Support Executive job?
Ans: The candidate should be All Education levels and above with Freshers of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹23000 - ₹38000 per month that depends on your interview. It's a Full Time job in Bangalore.
How many working days are there for this International Customer Support Executive job?
Ans: This International Customer Support Executive job will have 5 working days.
Are there any charges applicable while applying or joining this International Customer Support Executive job?
Ans: No, there is no fee applicable for applying this International Customer Support Executive job and during the employment with the company, i.e., PERSONAL NETWORK LIMITED.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this International Customer Support Executive role?
Ans: There is an immediate opening of 10 International Customer Support Executive at PERSONAL NETWORK LIMITED
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this International Customer Support Executive job?
Ans: This International Customer Support Executive job has Day Shift.